What is a Pharmacy Technician

What does a pharmacy technician do and what is their role in the pharmacy? If you want to become a technician in the healthcare industry or enroll in a pharmacy technician school, you’ve probably been asking these questions. Before getting too overwhelmed in research on program curriculum, you’ll want to familiarize yourself with the duties, requirements, and the actual day-to-day responsibilities of a pharmacy technician.

What Does a Pharmacy Technician Do?

Pharmacy technicians work under the supervision of a licensed pharmacist. They work as part of a team filling prescriptions by preparing and dispensing pharmaceutical drugs to customers or other healthcare professionals. If working in a retail setting, they also provide customer service directly to those who visit the pharmacy.

When a patient prescription is received, pharmacy technicians create and update patient profiles in the computer database, review contact and insurance information, document any drug allergies, and verify the patient’s current medications to reduce the likelihood of a drug interaction.

Pharmacy technician job duties

Pharmacy technicians enjoy the benefit and important responsibility of providing patients with the medications they need. Because they provide services to many people, they must be excellent communicators. Pharmacy techs also must have a positive and respectful attitude toward patients, pharmacists, and support staff. Presenting a friendly face and positive attitude is always a recipe for success when working in the healthcare industry.

Technicians require medical, administrative, and customer service skills. In addition to behind-the-counter tasks (e.g. mixing, compounding, and dispensing of prescription drugs), pharmacy technicians complete numerous tasks throughout their shift that require interacting with patients.


Pharmacy technicians are essential in making the pharmacy run smoothly by keeping it sterile and orderly. They also often assist in completing inventory control and ensuring correct labeling and appropriate storage for medications. As many pharmacies are open weekends and evenings, a pharmacy technician’s work schedule may vary from a typical 9-5 in order to accommodate operating hours. Plus, the demand for pharmacy techs is high in order to fill those extended days with qualified professionals.

Pharmacy student using a computer at Arizona College

So, what is the process to become a certified pharmacy technician? Typically, pharmacy technicians receive formal training from an accredited institution such as Arizona College of Allied Health. All pharmacy technician students must obtain their trainee license prior to starting the externship portion of our program.

Upon successfully completing the program, graduates who wish to become certified pharmacy technicians can register to take the Pharmacy Technician Certification Examination through the Pharmacy Technician Certification Board (PTCB). Certification can enhance your resume and demonstrate competency in the field.

Pharmacy Technician Job Examples

If you enjoy providing customer service, are detail-oriented, and can imagine yourself working alongside a pharmacist, then a career as a pharmacy technician is going to be a great fit for you! For more information on our Pharmacy Technician program, complete an information request form and an Arizona College representative will contact you. Take the first step toward your new pharmacy technician career today!

This training program is offered at our Glendale and Mesa campuses. Pharmacy Technician training at Arizona College is ASHP accredited.