Communication in Massage Therapy


When working directly with clients, it is essential for Massage Therapists to not only practice effective massage techniques, but to listen and communicate with their clients to create a peaceful, comfortable environment while maintaining the highest levels of professionalism.

Before beginning a massage, it’s a good idea to sit down and explain the nature of the massage and the techniques that will be used. This is a good time to determine the massage pressure your client prefers and whether your client desires music or quiet during their treatment. Always let your client know that you welcome their questions and feedback during a massage session. When a client knows what to expect from a massage, it will aid them in having the best possible experience. A therapist should be able to put their patient at ease and discuss any pain or discomfort the patient may be feeling.

During the massage, it is important to listen to your clients, be understanding, and respond to their needs while offering them your undivided attention. Keep an eye out for non-verbal communication cues when working with clients to help you react to their needs. If your client seems uncomfortable or in pain, stop and allow them to communicate how they are feeling. Massage Therapists who have a friendly, empathetic personality will be able to quickly foster a trusting relationship with their clients and, in turn, expand their client base.

Keep in mind that getting a massage can be an intimidating situation for some clients. For this reason, Massage Therapists who make their clients feel comfortable and at-ease set themselves up for success. To learn more about getting started in this rewarding allied health career field, contact Arizona College at (602) 222-9300.